Refund and Returns Policy

REFUND POLICY

Last Updated: October 6, 2025

INTRODUCTION

Thank you for your purchase. We take pride in offering you the best service and quality available with this listing. This Refund Policy describes our policies and procedures on returns, exchanges and refunds for lingerie purchased through your store.

Please carefully read this Policy prior to purchasing. You are agreeing to the refund now by placing an order with us and may not file a dispute over a disagreement in regards to this Refund Policy.

RETURN ELIGIBILITY

1.1 General Return Conditions

There are a few important things to keep in mind when returning a product you purchased online from Crispy Print: What can be returned?

The product was purchased in the past 30 days from the date of delivery.

The item is shipped out in its original condition, it has never been worn, used or altered.

Product is new, unused and in its original packaging with tags.

You have the receipt, invoice, or proof of purchase.

1.2 Non-Returnable Items

For hygiene and health protection, thefo llowing products cannot be returned or exchanged if the packaging has been opened/the seal broken:

Underwear, thongs, and briefs

Bodysuits and teddies

Swimwear

“Final Sale” and “Non-Returnable Items Other items that cannot be returned:

Personalized or custom-made items

1.3 Sale Items

Some 60 Items are not returnable due to expiration date and promotional item offer. Please see the special terms on these sales for more details.

RETURN PROCESS

2.1 Initiating a Return

Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund.

You must contact our customer service within 7 days from order recieve date by email : [customer.service@yourcompany.com] or phone [Phone Number].

Give us your order number, the item(s) you want to return and explain why.

Our Customer Service will assist you in returning your goods and issue you a Return Authorization Number (RAN).

Please be aware that return shipments without a valid RAN might be declined.

2.2 Packaging Your Return

When preparing your return:

Return the item(s) in their original packaging, if applicable.

Include all accessories and free gift according to the advertised picture.

Attach a copy of your receipt or order confirmation.

Write RAN in dark lettering on the outside of the package.

We advise you to use a tracked service for your return, in order that the package should reach us successfully.

2.3 Return Shipping

Return shipping methods and costs:

Standard Returns: Customer is responsible for return shipping costs unless the error was our fault (wrong item shipped, defective product, etc).

Exchanges: If you want to exchange an item for a different size or color, we will pay the shipping for the new item to ship to you.

Defective Merchandise: We will gladly provide a prepaid return shipping label if the return is a result of our error.

Please ship returns to:

[Your Company Name]

[Returns Department]

[Address]

[City, State, ZIP]

REFUND PROCESS

3.1 Refund Timeline

Once we receive your return:

Our staff will scrutinize the returned item(s) and see to it that they comply with our return eligibility requirements.

The inspection takes 2-3 business days from the time of receipt of the return.

If the refund is approved, this will be done within 5 business days of receipt and your account will be credited.

Depending on your credit card company/ financial institution, it may take an additional 5-10 business days after we process the refund to reflect in your account.

3.2 Refund Methods

Where applicable refunds will be processed using the same payment method as for the order:

Credit/Debit Card Orders: Refunds will be issued to the original credit card issued for payment.

PayPal Orders: Refunds will be made to your PayPal account.

Gift Cards: Refunds on orders purchased with gift cards will be made in the form of a store credit.

Other Payment: Our Customer Service team will guide you for the other methods of refund.

3.3 Refund Amount

The refund amount will include:

100% of the total amount paid for the returned item(s).

Any taxes on the returned item(s).

If you are returning an item due to it being the wrong size or color it must be shipped at your expense.

Please be aware that the refund may be less than you originally paid if any promotional discount was applied to the original order.

EXCHANGES

4.1 Exchange Eligibility

Exchanges will gladly be made for items that fit our return criteria. You may exchange an item for:

Another size of the same item.

Another color of the same product.

An Equal or Higher Value Item (you pay the difference in value if an item of higher value).

4.2 Exchange Process

To request an exchange:

Start by following the initial steps as you would for returns, but instead make sure to indicate that you want an exchange rather than a refund.

Please specify which item you want as an exchange (size/color/style number).

If the exchange is in stock we will ship it to you as soon as we receive and process your return.

Should your requested exchange item not be in stock, we will contact you to offer an alternative or issue a refund.

DAMAGED OR DEFECTIVE ITEMS

5.1 Reporting Damaged Items

When you get damaged or defective item:

Get in touch with our Customer Service within 48 hours from receipt of the Order.

Please describe the damage or defect in detail.

Add clear images that are showing the problem.

We are going to check your claim and contact you for further information how to return the item.

5.2 Resolution Options

For qualified damaged or defective items we provide:

An item identical to the same product (if in stock).

Full refund: original shipping costs will be refunded.

Store credit for the full purchase value and then some (10% as a goodwill gesture).

INCORRECT OR MISSING ITEMS

6.1 Reporting Incorrect Items

If you get a wrong item or your order is incomplete:

Please message our Customer Service team within 48 hours of receipt of the order.

Please include your order number and specifics on what is wrong or missing.

Our staff will confirm that it was your original order.

6.2 Resolution Process

For errors in objects[verified or non-verified]:

The right one will be sent to you as a gift.

You might be asked to send back the incorrect item with a prepaid shipping label we provide.

Should the correct item no longer be in stock, we will refund or grant store credit.

INTERNATIONAL RETURNS

7.1 International Return Process

For international orders:

All international returns must meet our Domestic Return policy requirements.

Please contact our Customer Service before returning item, buyer responsible for return shipping fees.

Return shipping charges as well as duties and taxes are the responsibility of the international customer unless return is due to our error.

7.2 International Refund Timeline

Please note Please, due to international shipping and customs:

Returns from anywhere other than the US can take as long as 21 days to arrive at our facility.

Upon receipt the standard inspection and processing time apply for refunds.

Due different banking systems, international refunds can take a little longer to be reflected in your account.

GIFT RETURNS

8.1 Gift Return Process

If you were given a product as a gift and want to return it:

Please don’t hesitate to reach out if you have any information from your order (gift receipt, order number, etc.) to our Customer Service team.

If you don’t have details of the order, we may be able to enable you to find the purchase with the sender’s name and an estimated purchase date.

Returns on gifts will be in the form of store credit for the amount of the item.

The return will not be shipped to the buyer.

EXCEPTIONS AND SPECIAL CIRCUMSTANCES

9.1 Extended Holiday Return Policy

For the holiday period (November 1 – December 31), we have extended our return policy:

Returns are accepted on dresses, and am postmarked within 30 days of original shipment. Bought October through December during this time frame is until January 31 of the new year.

All other return criteria still apply.

9.2 Special Order Items

For special order or made-to-order articles:

Items are usually not returnable unless defective.

Only our management has the authority to waive any of these conditions in writing.

REPEATED RETURNS

We reserve the right to reject a return from any customer in cases where we determine such customers are returning products excessively, which include but not limited to:

A high percentage of returns.

“Cleaning” repeatedly returned used objects.

Any suspicious activity that appears to be abuse of our return policy.

CHANGES TO THIS POLICY

We reserve the right to change this Refund Policy at any time. If we make material changes, we will place the new policy on this page and change the date at the top of this page. It is your duty to periodically check our website for any changes to this Refund Policy.

CONTACT INFORMATION

If you have any questions about our Refund Policy, please contact us at:

[Your Company Name]

[Customer Service Department]

[Address]

[City, State, ZIP]

[Email]

[Phone Number]

[Business Hours]

This refund policy is the action we take to assure our customers that they will always get what they paid for, but are never stuck with paying for over which customer are left unsatisfied. We work hard to ensure the return and refund process with easy for valued customers.